madu56 is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how it is protected, how long we retain it, and your rights regarding your personal data under our Indonesia-focused betting platform.
Effective Date: January 2026madu56 employs SSL encryption across all transactions, secures personal data in encrypted databases, and limits employee access to customer information on a strict need-to-know basis. Your privacy is a cornerstone of our service.
We collect only the information necessary to operate your account, process transactions, verify identity, prevent fraud, and comply with legal obligations. We do not sell, rent, or share your data with third parties for marketing purposes.
You have the right to access, correct, export, and request deletion of your personal data. Indonesian members retain full control over their information and can exercise these rights at any time through our support team.
Personal data is retained only as long as your account is active or as required by applicable law. Following account closure, data is anonymized or deleted within 90 days unless legal obligations mandate longer retention.
madu56 stores member data on secure international servers with redundancy protocols. While we operate globally, our primary member base is Indonesian residents, and we respect local expectations around data privacy and security.
Questions about how your data is used? Our dedicated privacy team is available 24/7 via email and live chat to address your concerns. Indonesian-speaking support agents can assist with all data protection inquiries.
This Privacy Policy ("Policy") applies to all personal information collected, processed, and stored by madu56 in connection with your use of our platform. By creating an account or using madu56 services, you consent to the data practices described in this Policy. This Policy should be read in conjunction with our Terms & Conditions.
madu56 recognizes that privacy is a fundamental right. We are committed to collecting, using, and protecting your personal information responsibly and transparently. This Privacy Policy sets out:
This Policy covers all madu56 services, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), sabung ayam (traditional cockfighting events), and bandar bola (football accumulator betting), as accessed through our website at https://madu56.cam and any associated mobile-optimized platforms.
For the purposes of applicable data protection laws, madu56 acts as the data controller for all personal information collected through the Platform. This means madu56 determines the purposes for which and the manner in which your personal data is processed.
All inquiries regarding data protection practices, privacy rights, or concerns about how your information is handled should be directed to our Privacy Team at the contact details provided in Section 14 of this Policy.
madu56 collects several categories of personal information to provide and improve our services. The information we collect falls into the following categories:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality, gender | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Registration form, account updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri), e-wallet IDs (OVO, DANA, GoPay), transaction history | Payment method registration, deposit/withdrawal requests |
| Account Data | Username, password (hashed), account balance, betting preferences, VIP tier status | Account creation, platform usage |
| Transactional Data | Bet history, deposit amounts, withdrawal requests, bonus claims, game session logs | Automated system logging during platform use |
| Technical Data | IP address, device type, browser type, operating system, session duration, pages visited | Automatic collection via cookies and server logs |
| Communication Data | Live chat transcripts, email correspondence, support ticket content, WhatsApp messages with support | Customer support interactions |
| Verification Documents | KTP scans, proof of address documents, selfie holding ID, bank statement excerpts | KYC submission during withdrawal processing |
You provide most of your personal data directly when you register an account, complete KYC verification, add payment methods, or contact customer support. This data is voluntarily submitted by you; however, failure to provide required information may prevent us from offering certain services (such as processing withdrawal requests without KYC completion).
When you access the madu56 Platform, we automatically collect technical data including IP address, device identifiers, browser type, referring/exit pages, and timestamps. This data is collected through cookies, server logs, and similar tracking technologies. See Section 10 for full details on cookies.
In limited circumstances, we receive information from third-party service providers such as payment processors (to confirm successful bank transfers or e-wallet transactions), identity verification services (to validate the authenticity of submitted KTP documents), and fraud prevention vendors (to assess account risk scores).
madu56 processes your personal information for the following purposes:
To create, maintain, and administer your madu56 member account; to authenticate your identity when you log in; to manage your account preferences and settings; and to provide customer support.
To process deposits, withdrawals, and internal transfers; to verify ownership of payment methods; to comply with anti-money laundering (AML) obligations; and to maintain accurate financial records.
To enable you to place bets on sports events, live casino games, slots, togel draws, sabung ayam streams, and other betting markets; to calculate and settle bet outcomes; to award bonuses and promotional credits; and to display personalized account information.
To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, collusion, money laundering, and other prohibited activities; to enforce our Terms & Conditions; and to protect the integrity of the Platform and the interests of legitimate members.
To comply with applicable laws, regulations, and licensing requirements; to respond to lawful requests from government authorities or courts; to verify that members meet the minimum age requirement of 21 years; and to fulfill our KYC and AML obligations under international standards.
To send you important account notifications (such as password reset confirmations, withdrawal approvals, and KYC status updates); to respond to your inquiries and support requests; and, with your consent, to send promotional offers, bonus announcements, and platform updates relevant to Indonesian members.
To analyze usage patterns and betting behavior in aggregate (not individually identifiable) to improve game offerings, optimize platform performance, enhance user experience, and develop new features tailored to the preferences of Indonesian players.
Marketing Communications: madu56 may send promotional emails and SMS messages to members who have opted in to marketing communications. You can unsubscribe from marketing messages at any time via the link in each email or by contacting support. Transactional messages (such as withdrawal confirmations) cannot be opted out of as they are essential to account operation.
madu56 processes your personal data under the following legal bases:
madu56 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including payment processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja gateway integrations), identity verification vendors, fraud detection services, cloud hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and use it solely for the purposes we specify.
When you play casino games, slots, or live dealer tables provided by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), limited data (such as player ID and bet amounts) is shared with those studios to enable game functionality. Game providers operate under their own privacy policies and are contractually required to maintain data confidentiality.
We may disclose your personal information to law enforcement agencies, courts, regulatory bodies, or government authorities when required by law, when necessary to protect our legal rights, or when compelled by a valid legal process (such as a subpoena or court order).
In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify affected members of any such transfer and provide information about how to exercise data protection rights under the new ownership.
madu56 may share aggregated, anonymized, or de-identified data (which cannot be used to identify you personally) with business partners, industry analysts, or research organizations for statistical analysis, trend identification, or market research purposes.
madu56 employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
While we implement robust security measures, no online platform can guarantee absolute security. Members are responsible for maintaining the confidentiality of their account credentials and should report suspected unauthorized access to support immediately.
madu56 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Our retention policies are as follows:
Personal data for active member accounts is retained for the duration of the account's active status. "Active status" is defined as an account that has been accessed within the past 24 months or that holds a positive balance.
Following voluntary account closure by a member, personal data is retained for 90 days to allow for the resolution of any outstanding disputes, chargebacks, or compliance obligations. After 90 days, personal data is either anonymized (rendered non-identifiable) or securely deleted, except where legal obligations require longer retention.
Certain data must be retained for longer periods to comply with legal and regulatory obligations. For example, financial transaction records (including bet history, deposits, and withdrawals) are retained for 7 years after the date of the transaction to satisfy AML and tax record-keeping requirements. KYC documents are retained for 5 years after account closure.
Customer support chat transcripts, email correspondence, and support tickets are retained for 3 years to enable quality assurance, dispute resolution, and regulatory compliance.
Accounts that have been inactive for 24 consecutive months and hold no balance may be classified as dormant. madu56 will attempt to contact the member via registered email to confirm continued interest. If no response is received within 60 days, the account may be closed and data retained according to the closed account policy above.
Under applicable data protection laws, you have the following rights regarding your personal information held by madu56:
You have the right to request a copy of all personal data we hold about you. This includes identity data, transaction history, betting records, communication logs, and any other information processed by madu56. Access requests are fulfilled within 30 days of verification.
You have the right to request correction of inaccurate or incomplete personal data. You can update most account information (such as email address and phone number) directly through your account settings. For changes requiring verification (such as name or date of birth), contact support with supporting documentation.
You have the right to request deletion of your personal data in certain circumstances — for example, when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent (where processing was based on consent), or when processing was unlawful. This right is subject to legal retention obligations (see Section 8).
You have the right to request that we restrict processing of your personal data in specific situations — such as when you contest the accuracy of the data, when processing is unlawful but you do not want the data deleted, or when we no longer need the data but you require it for legal claims.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV) and to transmit that data to another service provider. This right applies to data processed based on consent or contractual necessity.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending promotional messages immediately (though transactional communications will continue as necessary for account operation).
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, please contact our Privacy Team at the email address provided in Section 14 below. Include your full name, registered email address, and a clear description of your request. We may require identity verification (to confirm you are the account holder) before processing requests. There is no fee for exercising your data protection rights, except where requests are manifestly unfounded or excessive.
Response Time: madu56 aims to respond to all data subject rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days; we will inform you of any extension and the reasons for delay within the initial 30-day period.
madu56 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that contains information about your visit to our website.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impact your ability to use certain Platform features. For instructions on managing cookies in your specific browser, consult your browser's help documentation.
Some cookies may be set by third-party service providers integrated into our Platform, such as game providers (Pragmatic Play, Evolution Gaming, etc.) and analytics tools. These providers operate under their own privacy policies, and madu56 does not control the cookies they set.
The madu56 Platform integrates with third-party services (including payment processors, game providers, and identity verification vendors) to deliver our full range of features. When you interact with these services, you may be subject to their own privacy policies and terms of use. madu56 is not responsible for the privacy practices of third-party service providers.
Our Platform may occasionally contain links to external websites (such as responsible gaming resources or payment provider help centers). These links are provided for your convenience; however, madu56 does not endorse or control external sites and is not responsible for their content or privacy practices. We encourage you to review the privacy policy of any external site before providing personal information.
madu56 services are strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or solicit personal information from individuals under the age of 21. Age verification is conducted during account registration and KYC processing to enforce this policy.
If we become aware that we have inadvertently collected personal data from an individual under 21, we will take immediate steps to delete that data, close the associated account, and forfeit any balances. Parents or guardians who believe their child has provided personal information to madu56 should contact our Privacy Team immediately.
madu56 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to members via email to the registered address and/or via a prominent notice on the Platform homepage, with at least 30 days' notice before the updated Policy takes effect.
The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms.
If you have questions, concerns, or complaints regarding this Privacy Policy, wish to exercise your data protection rights, or need assistance with any privacy-related matter, please contact the madu56 Privacy Team through the following channels:
We aim to respond to all privacy inquiries within 72 hours. For data subject rights requests (access, erasure, portability, etc.), we target a full response within 30 calendar days as outlined in Section 9.
If you are unsatisfied with our handling of your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our dedicated Privacy Team is here to help. You can also review our Terms & Conditions, explore our FAQ for common questions, or return to the homepage to continue exploring madu56 services.